One thing I hadn’t thought about when I began designing and building an online blogging course is the idea of presentation skills as an eLearning prerequisite.

We probably all fall into a feeling of excitement, getting all hyped up when we achieve a success of one kind or another throughout life. It feels utterly human, after all, to bask in at least a little glow at a job well done. Oh, the ups and downs of humans being human. But what […]

Sometimes everyday business seems to suck you into a vacuum, spinning you faster than the eye of a hurricane. You just want to keep things going smoothly and who can blame you? Running your business encompasses a wider skill set than most people realize, particularly when you’re starting out. For an owner, there’s an awful […]

Since it’s Halloween time, I thought I’d tell you a spooky little customer service tale. It begins with glitter and sparkles and all the fun of an extravagant Event Celebration. But, it involves an event business client-type, a favorite, as the main character—a bridezilla, in fact! For sure, this is scarier than the “grumpy old […]